VARNEVO Legal
Frequently Asked Questions
Short answers on plans, payment, cancellation and privacy. Binding terms are in the respective legal documents.
Last updated: 19 October 2026 · Version: 2026-10-19
What does the Free Trial plan include?
The Free Trial plan allows 3 assets, 5 documents, 3 subscriptions and 3 invoice uploads. Maintenance predictions, automation and customer support are available on all plans. Advanced cost analytics, PDF export and media upload are exclusive to Premium and Business.
What is the Business plan?
Business costs 999,99 TL per month (or $39.99 / €39.99); assets, documents, subscriptions and invoices have no separate cap (other resources such as storage and workspaces are limited): 3 workspaces, 5 base team seats and 4.9 GB storage. Extra seats and storage can be purchased.
Which payment methods do you accept?
Payments are taken by credit/debit card through Stripe. Your card details are not stored in VARNEVO systems; Stripe processes them directly.
How does the free trial work?
Accounts that have not used a trial before may be offered a free trial for the period shown at checkout. If you do not cancel before it ends, the price of your plan is charged automatically; the date and amount are shown at checkout. Cancel in Billing before the end date to avoid any charge.
How do I cancel my subscription?
Cancel any time in Settings > Billing. Cancellation takes effect at the end of the paid period; you keep using the service until then and no further charge is made.
Is there a refund or withdrawal right?
Consumers may withdraw within 14 days of the contract being concluded; if you asked for the service to start immediately, the amount for the time used is deducted and the rest refunded. Use the "Withdraw from contract" button in Billing or write to contact@varnevo.com. Duplicate/erroneous charges are refunded. See the Cancellation, Withdrawal and Refund Policy for details.
What happens to my data after cancelling?
After cancelling, your account moves to the Free Trial plan; your data is not deleted but use above Free Trial limits is restricted. Delete your account to remove your data completely.
Where is my data stored?
Database and authentication are in India (Mumbai); the files you upload (invoices, documents, media) are kept in Cloudflare R2 object storage (global edge / USA and EU); application hosting in India and the global edge; email and analytics providers in the USA; error monitoring in the EU. The current list is on the Sub-processors page.
What personal data is collected?
Name, surname and email for the account; the asset/document/expense records you enter for the service; IP and device data for security; Stripe records for payment. Product analytics is collected only if you allow it. See the Privacy Policy.
Can I export my data?
Yes. In Settings > Security you can export your account records as JSON. You can download uploaded files from the Documents page or request them at contact@varnevo.com. This works on every plan.
Can I delete my account?
Yes. You can delete your account yourself in Settings > Security. This cannot be undone; operational data is deleted within 30 days at most, while invoice records that must be kept by law are held with restricted access for the legal period.
How do I control cookies and analytics?
A choice screen is shown on your first visit; analytics is off by default. You can change your choice any time with the "Change cookie preferences" link at the bottom of each page.
Which channels do reminders arrive on?
Reminders are delivered in the app, by email and, on devices you allow, by push notification; you can choose how far in advance in Settings > Notifications. Upcoming dates are also shown on your dashboard. For critical dates with legal or contractual consequences we recommend keeping more than one channel switched on; the scope is described in Terms of Service section 4.
How do maintenance predictions work?
Maintenance predictions are calculated within the service's own systems from your assets' service history and maintenance rules; this data is not sent to any third party for that purpose. Outputs are estimates that help you decide; they do not replace expert advice.
Can several people manage one account?
Business has workspaces and team seats; members are invited by role and permissions are managed by the account owner.
How do I reach support?
Write to contact@varnevo.com. Use contact@varnevo.com for privacy requests and contact@varnevo.com for security reports.