Cancellation, Withdrawal and Refund Policy

1. Cancelling Your Subscription (everyone)

You can cancel at any time in Settings > Billing. Cancellation takes effect at the end of the paid period; you keep access until then and no further charge is made. At the end of the period your account moves to the Free Trial plan; content above that plan's limits is not deleted but its use is restricted.

If you cancel during a free trial, nothing is charged.

2. Statutory Withdrawal Right for Consumers

Consumers may withdraw from the contract within 14 days of the date it was concluded, without giving any reason and without penalty.

If you expressly asked for the service to begin before the withdrawal period expires (separate confirmation at checkout), the amount for the time you actually used (the daily share of the plan's monthly price) is deducted when you withdraw; the remainder is refunded. If nothing was charged within the withdrawal period (for example a free trial) you pay nothing.

If you withdraw before the service has been fully performed, the refund is made within 14 days of your withdrawal notice reaching us, using the same payment method.

You can withdraw with the "Withdraw from contract" button in Settings > Billing (two steps: statement + confirmation) or by writing to contact@varnevo.com. When your notice is received we send you an acknowledgement on a durable medium (email) with the date and time. For add-ons such as extra seats and storage, write to contact@varnevo.com.

3. Business Users

Business Users purchasing for trade or professional purposes have no statutory withdrawal right. We nevertheless refund duplicate, erroneous or unauthorised charges and periods in which we failed to provide the service due to our fault. Otherwise cancellation takes effect at the end of the paid period and you keep using the service until then.

4. Erroneous or Duplicate Charges, Service Defects

If a technical error caused a duplicate or erroneous charge we refund the amount within 14 days of your notice.

If the service is not provided in conformity with the contract, the remedies under consumer law (repair, price reduction, refund and termination) remain available.

5. Auto-renewal and Price Changes

Subscriptions renew monthly. If you did not cancel before renewal the new period is charged; cancelling after renewal does not refund the current period (the withdrawal and error provisions above remain). Price changes are notified at least 30 days before they take effect.

6. Account Deletion and Subscription

If you delete your account the active subscription ends; for a refund of the unused remainder use the routes above or contact contact@varnevo.com before deleting. We recommend exporting your data before deleting.

7. Complaints

Please contact contact@varnevo.com first. For unresolved disputes, Consumer Arbitration Committees/Consumer Courts are open in Türkiye; in the EU/EEA, the competent authorities and alternative dispute resolution bodies at your place of residence.